Not resolved
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
1 comment

I have bought Jura machines and accessories for more than 12 years. I purchased a frother from them two months ago and they said not warrantied if bought from store that is a dealer only if we buy directly from them. BEWARE! I will NEVER EVER purchase another Jura item.

Top dollar and if you want a warranty have to buy from them.

Spoke to Taylor and then Christine today who spoke to her supervisor and they can't do anything. Anyone wanting to have a warranty must purchase directly from the company not an authorized dealer.

This person wrote the review because of damaged or defective of jura warranty from Jura. Reviewer claimed that he or she lost $69 and wants Jura to "just send me the parts, as christine said they were covered. container might be the issue as well".

The most disappointing in user's experience was being given the run around and not offering to resolve it. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Jura for you to read. This information may help you with your purchase decision.


Terms of Service
Post Comment

COMPLETELY incorrect about your comment. As long as you purchase from an authorized retailer you have a warranty. get your facts straight.

You May Also Like